Regional Experience Leader - Multi-Office Operations

H&R Block, Inc.; Peoria (IL); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) plan and associate programs

Life-long learning and development

Career growth opportunities

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, and drive revenue, growth, and client satisfaction with hands-on leadership and in-office presence. The role requires travel between offices, staffing, facilities, compliance, and day-to-day operations to keep

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.

Skills

Team leadership

Client-centric mindset

Strategic planning

Change management

Independent judgment

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, and drive revenue, growth, and client satisfaction with hands-on leadership and in-office presence. The role requires travel between offices, staffing, facilities, compliance, and day-to-day operations to keep