Regional Experience Leader, Multi-Office Operations

H&R Block; Fremont (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, consultative client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to deliver superior client outcomes and business results.

You will travel frequently to maintain in-person presence across locations, build bench strength, and guide staffing, onboarding, and readiness for seasonal demand.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Strong leadership and coaching abilities across multiple locations.
• Proven ability to drive client-focused service and business results.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric

Data interpretation

Multi-location management

Communication

Education

Bachelor’s degree

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, consultative client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to deliver superior client outcomes and business results.

You will travel frequently to maintain in-person presence across locations, build bench strength, and guide staffing, onboarding, and readiness for seasonal demand.