Regional Experience Leader, Multi-Office Operations

H&R Block; Anderson (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking a proactive Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high‑quality, consultative client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive revenue and operational results.

Responsibilities include staffing, facilities, compliance, and day‑to‑day operations, with travel between offices to maintain strong in‑person leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with accountability for performance.
• Strong client‑centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business results while managing day‑to‑day operations across locations.

Responsibilities

• Own consistent consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact; drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals; set expectations and accountability.
• Ensure readiness and operational execution including staffing, facilities, and compliance across offices.
• Travel frequently between assigned offices to maintain in‑person leadership and presence.

Skills

Leadership

Client-centric mindset

Coaching and development

Communication

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a proactive Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high‑quality, consultative client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive revenue and operational results.

Responsibilities include staffing, facilities, compliance, and day‑to‑day operations, with travel between offices to maintain strong in‑person leadership.