Regional Experience Leader — Multi-Office

H&R Block; Gillette (NJ); On-site; USD 65,000 - 81,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will balance strategic oversight with hands-on presence, coaching teams to deliver expert guidance and a welcoming, confident service.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and strong business results while maintaining in-person leadership and

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit retail or service environment with accountability for outcomes.
• Strong client-centric mindset with proven consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business results while managing day-to-day operations across multiple locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to improve the experience.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor performance metrics and implement actions to improve results.

Skills

Leadership

Client-centric mindset

Coaching

Data interpretation

Cross-functional collaboration

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will balance strategic oversight with hands-on presence, coaching teams to deliver expert guidance and a welcoming, confident service.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and strong business results while maintaining in-person leadership and