Regional Experience Leader, Multi-Office Retail

H&R Block, Inc.; Sayre (Bradford County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consultative, client‑centric service delivery across locations.

You will lead, coach, and develop Tax Professionals and Client Service Professionals while maintaining strong operational execution and staff performance. In this hands‑on role, you’ll own office readiness, staffing, and day‑to‑day operations, using data and insights to improve client outcomes and business results across offices.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead multi‑unit teams and manage performance outcomes.
• Strong client-centric mindset with consultative service delivery.

Responsibilities

• Lead 4–6 retail offices with consistent client experiences.
• Coach Tax Professionals and Client Service Professionals for high performance.
• Set expectations, monitor performance, and drive staff accountability.
• Oversee staffing, facilities, compliance, and day‑to‑day operations.
• Travel between offices to maintain in‑person presence and readiness.

Skills

People leadership

Client-centric service

Data interpretation

Strategic planning

Communication

Coaching

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consultative, client‑centric service delivery across locations.

You will lead, coach, and develop Tax Professionals and Client Service Professionals while maintaining strong operational execution and staff performance. In this hands‑on role, you’ll own office readiness, staffing, and day‑to‑day operations, using data and insights to improve client outcomes and business results across offices.