Regional Experience Leader for 4–6 Retail Offices

H&R Block, Inc.; Concord (NH); On-site; USD 95,000 - 150,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across offices. This role focuses on office readiness, staffing, facilities, compliance, and day-to-day operations, aligning priorities to improve client outcomes and business results while traveling between locations to

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations.
• Strong client-centric mindset and leadership capabilities.
• Experience delivering consultative client experiences across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Own office and workforce readiness including facilities, equipment, and onboarding.

Skills

Team leadership

Client-focused

Coaching

Operations management

Data interpretation

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across offices. This role focuses on office readiness, staffing, facilities, compliance, and day-to-day operations, aligning priorities to improve client outcomes and business results while traveling between locations to