Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; McKinney (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development opportunities

Job summary

H&R Block seeks a dynamic Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience with strong operational execution. You’ll coach Tax Professionals and Client Service Professionals, setting expectations and driving performance across locations.

The role blends strategic oversight with hands‑on leadership, focusing on readiness, staffing, facilities, compliance, and seasonal readiness to ensure client outcomes and business results.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Team leadership

Client-centric

Performance coaching

Operational excellence

Strategic planning

Education

Bachelor’s degree

Job description

H&R Block seeks a dynamic Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience with strong operational execution. You’ll coach Tax Professionals and Client Service Professionals, setting expectations and driving performance across locations.

The role blends strategic oversight with hands‑on leadership, focusing on readiness, staffing, facilities, compliance, and seasonal readiness to ensure client outcomes and business results.