Regional Experience Leader (4–6 Offices)

H&R Block, Inc.; Attleboro (MA); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive operational readiness, staffing, and compliance to deliver strong business results and client satisfaction. Travel between offices is expected to maintain in-person presence, and the role emphasizes coaching,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices, address performance gaps, and develop bench strength.
• Own revenue, growth, and operations across offices.
• Monitor performance metrics and drive improvements in client acquisition and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Own office and workforce readiness including facilities, equipment, and onboarding.

Skills

Leadership

Coaching

Client-centric

Data analysis

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive operational readiness, staffing, and compliance to deliver strong business results and client satisfaction. Travel between offices is expected to maintain in-person presence, and the role emphasizes coaching,