Regional Experience Leader for 4-6 Offices

H&R Block; Oakland (CA); On-site; USD 70,000 - 81,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident presence.

You will balance strategic oversight with hands‑on leadership, manage staffing, facilities, compliance, and day‑to‑day operations, and drive revenue and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with coaching ability.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate quality and impact, using insights to improve results.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with coaching.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Oversee daily operations, staffing, scheduling, and compliance.
• Prepare offices for seasonal demand and readiness.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel availability

Multi-location coordination

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident presence.

You will balance strategic oversight with hands‑on leadership, manage staffing, facilities, compliance, and day‑to‑day operations, and drive revenue and