Regional Experience Leader for 4-6 Offices

H&R Block, Inc.; Grand Junction (CO); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive staff readiness, facilities, and compliance across locations. In this role, you will own revenue and business outcomes, monitor performance, and use data to drive improvements in client acquisition and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with consultative client experience.
• Demonstrated ability to drive business and financial results across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Manage staffing, facilities, compliance, and day-to-day operations.
• Monitor performance metrics and drive improvements in results and retention.

Skills

Leadership

Coaching

Client experience

Operations management

Data interpretation

Travel readiness

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive staff readiness, facilities, and compliance across locations. In this role, you will own revenue and business outcomes, monitor performance, and use data to drive improvements in client acquisition and