Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, drive a consistent consultative client experience, and ensure high standards of service across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and align staffing, facilities, and compliance with business goals. You will lead teams to deliver strong client outcomes, manage operational performance, and foster bench

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Leadership capability with proven ability to coach, develop, and hold teams accountable.
• Ability to drive business and financial results while managing day‑to‑day operations across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client‑centric mindset

Communication

Data interpretation

Problem solving

Change management

Independent judgment

Operational leadership

Team coaching

Schedule flexibility

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, drive a consistent consultative client experience, and ensure high standards of service across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and align staffing, facilities, and compliance with business goals. You will lead teams to deliver strong client outcomes, manage operational performance, and foster bench