Regional Experience Leader for 4–6 Offices

H&R Block; Hackettstown (NJ); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue, growth, and operational results.

You will own staffing, facilities, compliance, and day-to-day operations, while traveling between offices to maintain in-person presence and ensure readiness for

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations.

Skills

Client-centric

Leadership

Coaching

Data analysis

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue, growth, and operational results.

You will own staffing, facilities, compliance, and day-to-day operations, while traveling between offices to maintain in-person presence and ensure readiness for