Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Decatur (IL); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

401(k) Plan

Medical and prescription coverage

Employee Assistance Program

Discount program

Career development and training

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices and ensure a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with strong in‑person leadership.

You will manage staffing, facilities, compliance, and day‑to‑day operations while leveraging data to identify trends and improve performance across offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail or service environments.
• Strong client-centric mindset with ability to drive results.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistency.
• Evaluate execution quality and client impact; drive continuous improvement.
• Lead and coach Tax Professionals and Client Service Professionals.
• Set clear expectations, accountability, and performance across teams.
• Oversee staffing, facilities, compliance, scheduling, and daily ops.
• Monitor metrics, identify trends, and act to improve results.

Skills

Leadership

Communication

Coaching

People management

Strategic thinking

Data interpretation

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices and ensure a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with strong in‑person leadership.

You will manage staffing, facilities, compliance, and day‑to‑day operations while leveraging data to identify trends and improve performance across offices.