Regional Experience Leader (4-6 Offices)

H&R Block, Inc.; City of Poughkeepsie (NY); Vor Ort; USD 62.000 - 70.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results across locations. You will own staffing, facilities, compliance, and day-to-day operations while building bench strength and ensuring readiness for seasonal demand in a dynamic, client-focused

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across locations.
• Experience leading through change and new processes.
• Ability to travel between offices frequently.
• Willingness to work flexible hours to meet business demands.

Aufgaben

• Deliver consistent consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals.
• Identify performance gaps and develop bench strength.
• Own revenue, growth, and operational performance.
• Monitor metrics and implement actions to improve results.
• Oversee staffing, scheduling, and compliance across offices.
• Prepare for seasonal demand and office readiness.

Kenntnisse

Leadership

Coaching

Client focus

Communication

Data interpretation

Travel ability

Multi-location ops

Ausbildung

Bachelor’s degree

Equivalent experience

Jobbeschreibung

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results across locations. You will own staffing, facilities, compliance, and day-to-day operations while building bench strength and ensuring readiness for seasonal demand in a dynamic, client-focused