Regional Experience Leader (4–6 Offices)

H&R Block, Inc.; California; On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Employee assistance program

Discount program

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership across locations.

You’ll drive operational readiness, staffing, and performance, while traveling between offices to maintain in-person presence and client satisfaction.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results while managing day-to-day operations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations to drive improvement.
• Lead and coach Tax Professionals and Client Service Professionals to accountable performance.
• Own office readiness, staffing, facilities, and day‑to‑day operations.
• Travel frequently across offices to maintain in-person leadership and presence.
• Monitor performance metrics and drive revenue, growth, and operational results.

Skills

Leadership

Client-centric

Operations management

Change management

Communication

Coaching

Data interpretation

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership across locations.

You’ll drive operational readiness, staffing, and performance, while traveling between offices to maintain in-person presence and client satisfaction.