Regional Experience Leader

H&R Block; Chillicothe (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across offices.

You’ll own office readiness, staffing, compliance, and day-to-day operations, while aligning priorities to support client outcomes and business results.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-location environments.
• Strong client-centric mindset and leadership.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with coaching.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns across offices and address performance gaps.
• Own revenue, growth and operational performance across offices.
• Monitor metrics and act to improve results and retention.
• Ensure daily operations across offices are consistent.
• Own office readiness, staffing, facilities and onboarding.

Skills

Multi-office leadership

Coaching & development

Client experience

Operational excellence

Travel frequently

Education

Bachelor's degree

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across offices.

You’ll own office readiness, staffing, compliance, and day-to-day operations, while aligning priorities to support client outcomes and business results.