Regional Experience Leader

H&R Block, Inc.; Gulfport (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while managing staffing, facilities, and compliance to support business results. The role requires strong leadership, client-centric mindset, and the ability to travel frequently between offices to maintain in-person presence and drive

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while managing staffing, facilities, and compliance to support business results. The role requires strong leadership, client-centric mindset, and the ability to travel frequently between offices to maintain in-person presence and drive