Regional EV Service Dispatch Specialist

InCharge Energy; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k) matching contribution

Health benefits

Generous vacation and paid sick leave

Office meals and snacks

Team building events

Job summary

InCharge Energy is seeking a Regional Service Specialist to coordinate Electric Vehicle Charging Station Technician schedules. This role involves customer communication, dispatching, and ensuring timely delivery of services across regional teams. Candidates should have 2+ years in service coordination and be proficient in service management tools.

The position comes with a competitive salary range of $65,000 - $70,000 USD, along with a comprehensive benefits package including 401(k) matching, health, dental, and vision coverage, and generous leave policies.

Qualifications

• 2+ years of dispatching or service coordination experience.
• Ability to work extended hours during peak times.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience in the Electrical or EV charging industry is a plus.

Responsibilities

• Coordinate regional Electric Vehicle Charging Station (EVCS) Technician schedules.
• Work with dispatch and support teams to resolve repairs and work orders.
• Verify technicians have the required work scope, parts, tools, and contact information.
• Participate in troubleshooting system errors to dispatch appropriate personnel.
• Ensure ongoing client satisfaction through consistent communication.

Skills

Dispatching experience

Organizational skills

Customer service

Multitasking abilities

Communication skills

Problem-solving

Proficiency with Salesforce

Electrical or EV charging experience

Tools

Salesforce

ServiceMax

Zendesk

Microsoft Office Suite

Job description

InCharge Energy is seeking a Regional Service Specialist to coordinate Electric Vehicle Charging Station Technician schedules. This role involves customer communication, dispatching, and ensuring timely delivery of services across regional teams. Candidates should have 2+ years in service coordination and be proficient in service management tools.

The position comes with a competitive salary range of $65,000 - $70,000 USD, along with a comprehensive benefits package including 401(k) matching, health, dental, and vision coverage, and generous leave policies.