Remote EV Charging Dispatch & Reliability Coordinator

ChargerHelp; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

A leading EV service provider is seeking a Reliability Coordinator to manage real-time dispatching and service coordination. This role involves assigning technicians, monitoring EV charging performance, and ensuring timely, high-quality service for customers. Ideal candidates have experience in operations, a passion for customer experience, and familiarity with tools like Grafana and Zendesk. The position is full-time and remote, with a compensation range of $60,000 to $70,000.

Qualifications

• Hands‑on experience in dispatching or field service coordination.
• Excellent analytical and problem‑solving skills.
• Strong written and verbal communication skills.
• Passion for customer experience and operational reliability.
• Familiarity with EV charging hardware and OCPP.

Responsibilities

• Dispatch technicians and service partners for work orders.
• Monitor EV charging site performance and flag maintenance issues.
• Serve as operational contact for assigned customer accounts.
• Manage work orders from creation through completion.
• Communicate site status and updates to customers.

Skills

Dispatching

Field service coordination

Analytical skills

Problem-solving

Customer experience

Attention to detail

Communication skills

Data-driven decision making

Tools

Grafana

Zendesk

Slack

Google Workspace

MS Office

Zoom

Monday.com

Job description

A leading EV service provider is seeking a Reliability Coordinator to manage real-time dispatching and service coordination. This role involves assigning technicians, monitoring EV charging performance, and ensuring timely, high-quality service for customers. Ideal candidates have experience in operations, a passion for customer experience, and familiarity with tools like Grafana and Zendesk. The position is full-time and remote, with a compensation range of $60,000 to $70,000.