Regional Service Specialist - Field

InCharge Energy; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k) matching contribution

Health benefits

Generous vacation and paid sick leave

Office meals and snacks

Team building events

Job summary

InCharge Energy is seeking a Regional Service Specialist to coordinate Electric Vehicle Charging Station Technician schedules. This role involves customer communication, dispatching, and ensuring timely delivery of services across regional teams. Candidates should have 2+ years in service coordination and be proficient in service management tools.

The position comes with a competitive salary range of $65,000 - $70,000 USD, along with a comprehensive benefits package including 401(k) matching, health, dental, and vision coverage, and generous leave policies.

Qualifications

• 2+ years of dispatching or service coordination experience.
• Ability to work extended hours during peak times.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience in the Electrical or EV charging industry is a plus.

Responsibilities

• Coordinate regional Electric Vehicle Charging Station (EVCS) Technician schedules.
• Work with dispatch and support teams to resolve repairs and work orders.
• Verify technicians have the required work scope, parts, tools, and contact information.
• Participate in troubleshooting system errors to dispatch appropriate personnel.
• Ensure ongoing client satisfaction through consistent communication.

Skills

Dispatching experience

Organizational skills

Customer service

Multitasking abilities

Communication skills

Problem-solving

Proficiency with Salesforce

Electrical or EV charging experience

Tools

Salesforce

ServiceMax

Zendesk

Microsoft Office Suite

Job description

Regional Service Specialist – InCharge Energy

Working hours: 10am-6:30pm EST

Responsibilities

• Coordinate regional Electric Vehicle Charging Station (EVCS) Technician schedules and prioritize dispatches based on urgency, skill set, and location
• Work with dispatch and support teams to resolve repairs and work orders
• Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope
• Organize and track work orders, customer requests, revenues, and expenses for completed services
• Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams
• Oversee communication and workflow across assigned regional teams
• Participate in troubleshooting system errors to determine and dispatch the appropriate personnel
• Issue purchase orders and approve invoices in coordination with the accounting team
• Manage external ticketing systems and coordinate with 3rd‑party vendors
• Ensure ongoing client satisfaction through consistent communication and follow‑up
• Assist with onboarding and mentoring new service team members
• Attend meetings and training sessions to maintain up‑to‑date knowledge of systems and processes
• Respond promptly to phone calls and email inquiries
• Perform additional duties as assigned

Experience and Capabilities

• 2+ years of dispatching or service coordination experience
• Ability to work extended hours in peak times
• Strong organizational and multitasking abilities with exceptional attention to detail
• Demonstrated customer service mindset and problem‑solving approach
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly Outlook
• Experience in Electrical or EV charging industry is a plus

US Salary Range

$65,000 - $70,000 USD

What We Offer

Full‑time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.