Regional EARN Program Leader — Impact & Compliance

Educational Data Systems, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Job summary

Educational Data Systems, Inc. is seeking an EARN Program Manager to provide strategic leadership for the Luzerne-Schuykill County region.

You will oversee program operations, supervise staff, ensure contract compliance, and drive outcomes through coaching and data tracking. Responsibilities include optimizing enrollment and retention, managing partnerships, and implementing QA processes to improve service delivery and participant outcomes.

Qualifications

• Bachelor’s degree in Human Services, Education, Business, or related field preferred.
• Minimum of three years of professional experience, with at least one year in leadership/supervisory roles.
• Strong understanding of TANF guidelines and compliance standards.
• Experience with case management, career development, and group facilitation.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in Microsoft Office, especially Excel; experience with case management software preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance
• Oversee program design, from enrollment through retention, including outreach, reengagement, and customer flow strategies
• Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness
• Coordinate billing, payments, and vendor relations related to program operations
• Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed
• Hire, train, and coach new and existing staff to meet performance and compliance standards
• Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality
• Facilitate regular team meetings, performance evaluations, and quarterly goal setting
• Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations
• Analyze and report performance data to funders and internal leadership, using findings to inform program improvements
• Conduct internal file reviews and collaborate with staff on corrective actions where needed
• Ensure compliance with federal, state, and local guidelines
• Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance
• Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment
• Attend local/state meetings and monthly BEP calls; updates and decisions with staff
• Identify and maintain relationships with community partners to provide additional support services and opportunities
• Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes
• Develop and implement process flows and program documentation to support quality and efficiency
• Lead reengagement strategies for inactive participants
• Other opportunities as available

Skills

Leadership experience

Strong communication

Organizational skills

Case management

Program development

Education

Bachelor’s degree in Human Services, Education, Business, or related field

Tools

Microsoft Excel

Case management software

Job description

Educational Data Systems, Inc. is seeking an EARN Program Manager to provide strategic leadership for the Luzerne-Schuykill County region.

You will oversee program operations, supervise staff, ensure contract compliance, and drive outcomes through coaching and data tracking. Responsibilities include optimizing enrollment and retention, managing partnerships, and implementing QA processes to improve service delivery and participant outcomes.