Regional Driver Engagement Lead

Airspace; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health plan options

Open PTO

401K with company match

Job summary

Airspace is seeking a Commander Coordinator to own the driver engagement in your region. You’ll be the direct link to Tier 1–3 drivers, triage cases in Salesforce, and partner with the Regional Network Manager and Driver Recruiter to keep the network healthy.

You will monitor performance, assist onboarding, and ensure documentation is precise. Comfortable with travel within your region and based in Pacific Time zone preferred.

Qualifications

• Bachelor’s degree in a related field, or equivalent practical experience.
• 1-3+ years in driver/contractor engagement, dispatch, account management, or similar.
• Strong documentation habits; comfortable owning a case queue in Salesforce or similar CRM.
• Clear, empathetic communicator with ability to deliver both positive engagement and difficult feedback.
• Willingness to be based in your assigned region and travel locally as needed.

Responsibilities

• Provide high-touch engagement for Tier 1 drivers and primary point of contact in region.
• Manage the driver case queue in Salesforce and route escalations.
• Collaborate with the Regional Network Manager and Driver Recruiter on onboarding and regional context.
• Monitor driver performance and surface Tier 3 issues early.
• Coordinate with Network Trainer to ensure driver onboarding and training is actioned.

Skills

Empathetic communication

Strong documentation

Salesforce CRM

Regional travel willingness

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

Airspace is seeking a Commander Coordinator to own the driver engagement in your region. You’ll be the direct link to Tier 1–3 drivers, triage cases in Salesforce, and partner with the Regional Network Manager and Driver Recruiter to keep the network healthy.

You will monitor performance, assist onboarding, and ensure documentation is precise. Comfortable with travel within your region and based in Pacific Time zone preferred.