Regional Driver Ops Lead | 50% Travel & Training

Airspace; Town of Penfield (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Airspace is a tech-enabled freight forwarder delivering time-critical packages, with a global footprint and expertise in life-saving medical shipments. The Regional Manager role leads a network of Dedicated Drivers, supporting them and ensuring top‑quality service while fostering strong relationships with customers and drivers.

You will oversee onboarding, coaching, and performance management, travel up to 50% to regional sites, and collaborate with cross-functional teams to optimize operations

Qualifications

• 3+ years of experience in transportation or logistics operations.
• Proven experience in driver or workforce training, coaching, and performance management.
• Demonstrated ability to build and sustain strong relationships with both frontline workers and customers.

Responsibilities

• Lead onboarding and training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level.
• Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability.
• Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews.
• Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development.
• Build and maintain a healthy, engaged driver base across assigned geos and customers.
• Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs.
• Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships.
• Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities.
• Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success.
• Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution.
• Provide direct support to drivers on tactical problems that arise.
• Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans.
• Manage driver rate establishment, billing, and payment execution.
• Actively govern work through formal documentation and identify opportunities to streamline processes.
• Partner with leadership to identify process gaps and take swift action to close them.

Skills

Driver training

Coaching

Performance management

Relationship building

Travel readiness

Cross-functional collaboration

Job description

Airspace is a tech-enabled freight forwarder delivering time-critical packages, with a global footprint and expertise in life-saving medical shipments. The Regional Manager role leads a network of Dedicated Drivers, supporting them and ensuring top‑quality service while fostering strong relationships with customers and drivers.

You will oversee onboarding, coaching, and performance management, travel up to 50% to regional sites, and collaborate with cross-functional teams to optimize operations