Regional District Manager: Growth, People & Store Ops

Insomnia Cookies; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus

LTIP bonus plan

Benefits: medical, dental, vision &amp

Pet insurance

401K with employer match

Paid vacation: 3 weeks

Paid sick time off

Wellness days: 2 Insomnia days

Company laptop

Commuter reimbursement

Free cookies

Job summary

Insomnia Cookies is seeking a District Manager to oversee 9-10 stores in the Eastern Burroughs NYC market. You will lead a team focused on top-line sales, staffing, and customer service excellence while planning strategically to optimize performance.

You bring 5+ years of multi-unit leadership in food/retail, with strong coaching skills, and the ability to manage labor, operations, and compliance across diverse markets.

Qualifications

• 5+ years of multi-unit regional management in food & beverage, restaurant, hospitality, or retail industries
• 2+ years of leadership experience in a customer service-oriented role
• Ability to hire and coach a diverse part-time hourly staff
• Knowledge of supply chain, P&L analysis, customer service, compliance, human resources
• Strong organizational, interpersonal and problem-solving skills
• Bakery equipment knowledge is a plus

Responsibilities

• Develop and execute regional support strategies that achieve store financial, operational and customer-service goals.
• Provide expertise on customer service challenges, team staffing, store operations and company policies and procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers

Job description

Insomnia Cookies is seeking a District Manager to oversee 9-10 stores in the Eastern Burroughs NYC market. You will lead a team focused on top-line sales, staffing, and customer service excellence while planning strategically to optimize performance.

You bring 5+ years of multi-unit leadership in food/retail, with strong coaching skills, and the ability to manage labor, operations, and compliance across diverse markets.