District Manager

Insomnia Cookies, LLC; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pet insurance

401K with match

Paid vacation

Sick time off

Wellness days

Company laptop

Commuter reimbursement

Free cookies

Job summary

Insomnia Cookies is seeking a District Manager to drive performance for 9–10 stores in the Texas South market. You will lead a team of store leaders, develop regional strategies, and focus on top-line growth, hiring and retention, and customer service training.

As a leader of leaders, you will mentor diverse teams, strategize based on market insights, and partner with operations to deliver exceptional guest experiences across campuses and neighborhoods.

Qualifications

• Minimum of 5 years of experience as a multi-unit regional manager in food & beverage, restaurant, hospitality, or retail.

Responsibilities

• Develop and execute regional support strategies to meet store financial, operational and customer-service goals.
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
• Assist in effectively managing labor in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers.

Skills

Multi-unit regional leadership

People management

Hiring and coaching

P&L analysis

Customer service leadership

Job description

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our Texas South market. In this role, our DM’s focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

A competitive base plus quarterly bonus compensation package, enrollment in the LTIP bonus plan, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past leadership experience, you will:

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

What we seek:

• Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
• 2+ years of leadership experience in a customer service-oriented role.
• An innate ability to build, hire and coach a diverse part-time hourly staff.
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
• Strong organizational, interpersonal and problem-solving skills.
• Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!