Regional Director — Student Placement & Family Support

AIFS; Stamford (CT); Hybrid; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off & holidays

Job summary

Academic Year in America (AYA) within the AIFS family seeks a dynamic Regional Director to lead student placement and support efforts in a hybrid Stamford, CT role. You’ll connect with host families, students, and partners, driving placements and ensuring high-quality student experiences.

You will oversee a network of Local Coordinators, manage outreach, and ensure compliance with program policies, all while delivering exceptional service and outcomes for students and families.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–3 years of experience in customer service, sales, education, or other people-facing roles.
• Strong verbal and written communication skills.
• Proven ability to build relationships and engage diverse audiences.
• Comfortable managing frequent communication and outreach.
• Proficiency in Microsoft Office; willingness to learn CRM/database systems.
• Flexibility to work evenings and during peak seasons, with travel as needed.

Responsibilities

• Place international students with American host families and meet placement goals through proactive outreach and relationship-building.
• Recruit, train, and motivate a network of Local Coordinators.
• Build and maintain strong relationships with host families, students, and community partners nationwide.
• Provide hands-on student support, including guidance and conflict resolution.
• Manage rematch processes to ensure positive outcomes when placements change.
• Ensure compliance with program policies and U.S. Department of State regulations.

Skills

Customer service

Sales

Education

People-facing roles

Verbal & written communication

Microsoft Office

CRM systems

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM/database systems

Job description

Academic Year in America (AYA) within the AIFS family seeks a dynamic Regional Director to lead student placement and support efforts in a hybrid Stamford, CT role. You’ll connect with host families, students, and partners, driving placements and ensuring high-quality student experiences.

You will oversee a network of Local Coordinators, manage outreach, and ensure compliance with program policies, all while delivering exceptional service and outcomes for students and families.