Regional Director, Outpatient Laboratory Programs

ADP, Inc.; Tacoma (WA); On-site; USD 125,000 - 200,000; Full time

Job summary

United WestLabs, Inc. (UWL) seeks an Outpatient Laboratory Program Director to oversee the western Washington regional program, leading a management team in daily operations and long-range planning through forecasting and data analysis.

The Director will manage phlebotomy operations, processing, customer service, quality assurance, and field staff while coordinating with hospital executives to ensure service excellence and regulatory compliance across the outpatient lab program in the

Qualifications

• BS/BA in Business Administration or related field required.
• At least 5 years’ experience in a clinical laboratory setting.
• Ability to plan, prioritize work and communicate with executives.

Responsibilities

• Oversee the overall operation of the laboratory program.
• Direct contact between organization and executive leadership team at associated hospital facility.
• Liaison between clients and the lab to identify and resolve issues by responding to concerns and complaints from internal and external clients.
• Responsible for supervision and participation in all areas of client service and operations.
• Reporting calls/visits made daily, including the purpose of the calls/visits.
• Reviewing the daily billing charges, and manage oversight and find resolutions to reduce unbillable items.
• Maintain constant communication and coordination with operations.
• Responsible for training, team building and staff development, encouraging individuals to work at their highest capability.
• Provide leadership and administer all activities of the program in keeping in line with established policies and procedures to reach the goals of the company in an efficient manner and within the established budgets.
• Attend and conduct meetings and prepare periodic activity and service reports.
• Review and ensure proper staffing of the program, and create an organizational culture that provides a safe, satisfying, and enriching environment and provides a qualified competent staff.
• Effectively communicate and resolve personnel issues through the Human Resources Manager
• Effectively report and resolve all compliance issues through the Chief Compliance Officer

Skills

Leadership

Staff Development

Strategic Planning

Communication

Education

BS/BA in Business Administration or related field

Tools

MS Office

Job description

United WestLabs, Inc. (UWL) seeks an Outpatient Laboratory Program Director to oversee the western Washington regional program, leading a management team in daily operations and long-range planning through forecasting and data analysis.

The Director will manage phlebotomy operations, processing, customer service, quality assurance, and field staff while coordinating with hospital executives to ensure service excellence and regulatory compliance across the outpatient lab program in the