Regional Director On-Site Communities

ASSOCIATED ASSET MANAGEMENT; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Associated Asset Management is seeking a Regional Director of On-Site Communities in Tempe, AZ to lead a team of Community Managers and partner with boards to ensure service excellence across portfolios.

The role requires seven years in community management and supervisory experience, with strong budgeting, HR, and governance knowledge, plus a proven ability to resolve issues and foster teamwork. Travel and strategic oversight are expected.

Qualifications

• Excellent interpersonal skills required.
• Self-direction and ability to set and meet priorities.
• Ability to motivate staff and manage multiple priorities.
• Experience with HOA governance and enforcement of governing documents.
• Strong budgeting, financial administration, and HR experience.

Responsibilities

• Develop relationships with Clients through regular interactions and meetings.
• Attend Board, Annual, Committee, and other meetings with Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, training, and placement of Community Managers and onsite staff.
• Provide input for staff assignments in assigned communities.
• Evaluate employees and conduct annual reviews; coordinate with boards on salary adjustments.
• Provide leadership, coaching, and supervision to Community Managers and staff.
• Ensure compliance with AAM policies and procedures and board reporting.
• Assist with Board and Annual Meeting preparation and communications.
• Handle escalated homeowner issues and report resolutions to superiors and boards.

Skills

Interpersonal skills

Self-direction

Prioritization & follow-up

Staff motivation

Time management

HOA experience

Governing documents knowledge

Education

High School or better

Job description

AAM Corporate Office
Tempe, AZ 85282, USA

Description

Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. As a Regional Director of On-Site Communities, you will be responsible for the direct supervision, mentorship and success of assigned On-Site Communities/Managers and cultivating strong working relationships with the boards they serve.

Position Responsibilities:

• Develop a working relationship with Clients through regularly scheduled interactions and meetings.
• Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide input for staff assignments in assigned communities.
• Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Provide ongoing coaching, mentoring, support, and development of staff.
• Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports.
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
• Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction.
• Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management: the ability to organize and manage multiple priorities.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting.
• Utilizing personal vehicle for travel.
• Ability to walk/drive or move around properties and necessary.

Qualifications

Education

Required

High School or better.

Experience

7 years: Proven success in a Community Management/Supervisory role. Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict. In-depth knowledge of budgets, financial administration along with HR and personnel management experience. Strong computer software and internet proficiency. Strong accounting and financial experience, preferably in the HOA industry. Valid driver’s license.

Equal Opportunity Employer
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