Onsite Community Manager

ASSOCIATED ASSET MANAGEMENT; Queen Creek (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Meridian Community Association in Queen Creek, AZ is seeking an Onsite Manager to lead community operations under AAM’s management. You will support residents, enforce CC&Rs, prepare board packages, and help drive budgets and capital projects with strong customer service.

Ideal candidates possess solid HOA experience, exceptional communication, and the ability to coordinate with the board and vendors. This is an onsite role requiring availability evenings and weekends as needed.

Qualifications

• 2+ years in community or HOA management, with customer service focus.
• Experience enforcing governing documents and CC&Rs.
• Contract administration and vendor management experience.
• Budgeting, financial reporting, and basic accounting knowledge.

Responsibilities

• In conjunction with the Board, manage the association to maintain property values and resident relations.
• Develop strong working relationships with board members, committees, and owners.
• Recommend and implement procedures to ensure compliance with laws and disclosure requirements.
• Perform community tours, track non-compliance, serve notices, and follow fine/collection policies.
• Oversee Design Guidelines compliance and communication with owners on design matters.
• Plan and assist board meetings, prepare board packages, and notify members of meetings.
• Review monthly financials and manage A/P to the management company.
• Draft, execute, and supervise the annual budget, capital projects, and variance reporting.
• Secure bids, review contracts, and ensure insurance compliance for vendors.
• Supervise on-site staff, lead staff meetings, and coordinate management activities.
• Review incident reports and implement timely solutions.
• Provide training for pool monitors as needed.
• Perform other related duties as directed.

Skills

Interpersonal skills

Time management

Facilities management

Governing documents

Vendor management

Budgeting

Microsoft Office

Education

High School or better

Tools

Microsoft Office

Budgeting software

Contract administration tools

Job description

Onsite - Meridian Community Association
Queen Creek, AZ 85142, USA

Description

Lead, Connect & Enhance Life at Meridian Community Association!

Join AAM, celebrating nearly 36 years as an industry leader in professional HOA management, and become the dedicated Onsite Manager for Meridian Community Association in Queen Creek. Meridian is a thriving master-planned community featuring beautiful parks, open green spaces, walking and biking trails, a resort-style pool, splash pad, and family-friendly amenities that promote an active, connected lifestyle. You'll support residents, deliver exceptional customer service, and help ensure the successful operation of this vibrant community. Bring your people skills and passion for community excellence to a role that makes a difference every day.

Position Summary

Primarily responsible for providing a high level of community management, board education, communication and effective customer service to designated community/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs), state statutes, strategic planning and management contracts.

Position Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Training and oversightofpool monitorsas needed.
• Performs other related duties as directed.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Functional Expert

Considered a thought leader on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years

Full time, paid, professional experience in a Community Manager encompassing all of the following: Customer service, problem-solving, seeking harmony and defusing conflict. Knowledge/enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. In-depth knowledge of budgets, financial administration and general accounting. Valid driver’s license.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.