Regional Director of Resort Operations

Horizon Hospitality Associates, Inc; Phoenix (AZ); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Bonus program

Company car

Health, dental, and vision insurance

401k

PTO (4 weeks)

Relocation assistance

Job summary

Confidential hospitality organization in the Phoenix area is seeking a strategic, outgoing Director of Operations & Sales to oversee a substantial multi-site portfolio and elevate the experience to a premier vacation resort standard.

This executive will manage budgets, drive sales, guide marketing, and ensure exceptional guest services across properties. The role requires about 50% in-office work and 50% in the field, with some remote flexibility and relocation support varying by candidate.

Qualifications

• 10+ years of progressive multi-site operations leadership within hospitality environments.
• Exceptional outgoing guest-focused leadership.
• Strong familiarity with hospitality technology and operational tools.
• Proven history of driving P&L performance, budgets, and sales execution.
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.

Responsibilities

• Provide strategic oversight across all portfolio properties with site visits to evaluate operations, guest services, amenities and standards.
• Lead a large operational team, supporting General Managers, Activity Directors, Sales Teams, and F&B leadership.
• Direct property budgets, financial forecasts, revenue and expenses, and hold leadership accountable for financial targets.
• Guide marketing strategy to drive guest traffic and optimize inventory management, lead pipelines and sales conversion.
• Oversee food and beverage operations, bars, live entertainment and guest activities; provide hands-on assistance during peak events.
• Focus first 3–6 months on mastering internal systems, team dynamics, and core objectives ahead of peak season.

Skills

Experience leadership

Leadership persona

Technical proficiency

Business & sales acumen

Education (BA)

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Job description

A confidential hospitality organization is seeking a strategic, outgoing Director of Operations & Sales to oversee an extensive multi-site portfolio generating substantial annual revenue. The primary objective for this executive position is to elevate the portfolio into a premier vacation resort experience.

This role is based out of the corporate office in Phoenix area with a work schedule structured around approximately 50% in-office, 50% in the field, and some remote flexibility.

Key Responsibilities

• Operational Leadership: Provide strategic oversight across all portfolio properties, conducting regular site visits to evaluate operations, guest services, amenities, and overall standards.
• Team Management: Lead a large operational team, directly supporting General Managers, Activity Directors, Sales Teams, and Food & Beverage leadership.
• Financial Management: Direct property budgets, financial forecasts, revenue, and expenses while holding property leadership accountable for financial targets.
• Sales & Marketing Integration: Guide marketing strategy to drive guest traffic while partnering with sales leadership to optimize inventory management, lead pipelines, and sales conversion.
• Hospitality & Amenities: Oversee food and beverage operations, bistros, bars, live entertainment, and guest activities. Provide hands-on assistance during peak daytime and nighttime events as needed.
• Strategic Onboarding: Focus the first 3 to 6 months on mastering internal systems, team dynamics, and core objectives ahead of the peak season without making immediate drastic operational changes.

Qualifications

• Experience: 10+ years of progressive multi-site operations leadership within resorts, hotels, property management, cruise lines, country clubs or closely related hospitality environments.
• Leadership Persona: Exceptionally outgoing and guest-focused, bringing an engaging energy to the team.
• Technical Proficiency: Strong familiarity with hospitality technology, property reservation platforms, and operational AI tools.
• Business & Sales Acumen: Proven history of driving P&L performance, managing budgets, and leading sales execution.
• Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.

Compensation:

Strong base salary (unable to disclose here but will discuss during call), Bonus program (~$25k annually), Company Car, Comprehensive Health, Dental, and Vision, 401k, 4 weeks of PTO/Vacation/Sick time, and much more!

relocation assistance varies by individual

only qualified candidates will be contacted