Regional Director of Peer and Outreach Services

BestCare Treatment Services; Bend (OR); On-site; USD 100,000 - 140,000; Full time

Job summary

BestCare Treatment Services in Bend, Oregon seeks a Regional Director of Peer and Outreach Services to provide strategic leadership for community-based behavioral health, peer support, and deflection programs. The role drives program development, workforce leadership, fiscal oversight, and quality improvement while partnering with county and healthcare systems.

The director oversees multiple programs, ensures trauma-informed, culturally responsive services, and leads expansion of peer-delivered

Qualifications

• Bachelor’s degree in behavioral health or equivalent education/experience.
• Minimum 7 years in behavioral health or related field.
• Minimum 3 years in progressive leadership supervising managers.
• Experience leading community-based programs, outreach, crisis response or peer support.
• Current CADC-II or QMHA-II license required.
• Valid Oregon driver license, insurable vehicle, travel required.

Responsibilities

• Provide overall leadership, direction, and accountability for assigned community-based programs, including Outreach Centers, hospital outreach, CET, deflection, and peer programs.
• Directly supervise program managers, supervisors, and lead staff; coaching and performance management.
• Build and sustain a collaborative, high-performing, multidisciplinary team.
• Support recruitment, retention, and expansion of the Peer workforce with clear roles and training standards.
• Ensure services are trauma-informed, culturally responsive, and outcomes-driven.
• Oversee clinical supervision structures to ensure compliance with Oregon Administrative Rules.
• Monitor client outcomes and participate in Quality Management and continuous improvement.
• Oversee fiscal oversight including budgeting, expenses, and revenue optimization.
• Cultivate partnerships with community stakeholders and funding sources to expand peer services.

Job description

Description

The Regional Director of Peer and Outreach Services provides strategic and operational leadership for community-based behavioral health, peer support, outreach, and deflection programs in the tri-county area: Deschutes, Crook, and Jefferson. This role oversees multiple programs ensuring high-quality, trauma-informed, and culturally responsive services that align with organizational goals, BHRN requirements, and regulatory standards. The Director is responsible for program development, workforce leadership, fiscal oversight, and continuous quality improvement, while serving as a key community representative and partner with county, crisis, healthcare, and law enforcement systems. The position plays a critical role in expanding and sustaining peer-delivered services, strengthening system collaboration, and improving access, engagement, and outcomes for individuals with behavioral health and substance use needs.

Required Education and Experience

Bachelor’s degree behavioral health field preferred or

Equivalent in education, certifications/licensure and experience will be considered plus

Minimum of 7 years of experience in behavioral health, substance use disorder services, or related field

Minimum of 3 years of progressive leadership experience, including effective supervision of supervisors or managers

Demonstrated experience leading community-based programs, outreach services, crisis response, deflection or peer support programs

Required Licenses and Certifications

Current CADC-II or QMHA-II required

Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred Experience

Master’s degree with certification/licensure as QMHP-C, LPC, LCSW, LMFT preferred

Due to the nature of this role overseeing and developing peer programs, and directly overseeing individuals in peer roles, preference will be given to individuals holding PSS or CRM certifications.

Bilingual in English/Spanish preferred

Primary Job Duties

Program Leadership and Oversight

a) Provides overall leadership, direction, and accountability for assigned community-based programs, including:

i. BHRN Outreach & Engagement Centers in all three counties

ii. BHRN hospital outreach services in Crook and Jefferson Counties

iii. Deschutes CET Program

iv. Deflection Services in Deschutes County

v. Peer Support Programs (including expansion and sustainability efforts)

vi. Provides leadership and oversight for peer staff embedded within the DOPT, Crook, and Jefferson County SUD Outpatient Programs, ensuring alignment with clinical teams and program goals

Supervision and Workforce Development

a) Directly supervises program managers, supervisors, and/or lead staff; provides coaching performance management and leadership development;

b) Directly supervises Deflection Program staff

c) Builds and sustains a collaborative, high-performing, multidisciplinary team;

d) Supports recruitment, retention, and expansion of the Peer workforce, including role clarity, career pathways, and training standards.

Clinical Quality and Service Excellence

a) Ensures that services are clinically sound, trauma-informed, culturally responsive, and outcomes-driven;

b) Oversees clinical supervision structures to ensure compliance with Oregon Administrative Rules;

c) Monitors client outcomes across programs;

d) Actively participates in Quality Management process and supports continuous quality improvement initiatives.

Financial and Operational Management

a) Responsible for fiscal oversight of assigned programs, including budgeting, expense management, and revenue optimization;

b) Monitors productivity, service utilization, and billing performance in collaboration with leadership and billing staff;

c) Ensures efficient use of resources to support program sustainability and growth;

d) Collaborates with executive leadership to align program growth, partnership development, and revenue strategies with organizational sustainability goals.

Community Outreach, Partnerships and Program Growth

a) Serves as a visible leader and ambassador for BestCare’s peer and outreach services;

b) Actively represents peer programs in the community to expand awareness, engagement, referrals, and utilization of services;

c) Develops, cultivates, and sustains relationships with community partners, referral sources, CCOs, county departments, healthcare systems, law enforcement, and community-based organizations;

d) Identifies and pursues opportunities to expand peer-delivered services, including new partnerships, contracts, funding opportunities, and service models.

e) Leads planning, implementation, and expansion of peer-based services to meet identified community needs and system gaps;

f) Participates in community meetings, coalitions, and cross-system planning efforts to improve coordination of care and system responsiveness;

g) Supports grant implementation, reporting, and compliance related to BHRN and other funding sources;

h) Actively develops referral pipelines, service agreements, and partnership opportunities that result in increased utilization and sustainable funding for peer programs.

General

Performs special projects and other related duties as assigned.