Mobile Crisis Counselor

BestCare; Madras (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

BestCare in Oregon is seeking a Mobile Crisis Counselor to join our mobile crisis response team. You will assess crises, determine service needs, and coordinate referrals to ensure clients and families receive appropriate support.

Under supervision, you will guide the Peer team, conduct risk assessments, and document care in the EHR. The role requires a master’s degree in behavioral health, relevant licenses, and CPR/First Aid certification.

Qualifications

• Master’s Degree in accepted behavioral health field.
• Must meet Oregon Administrative Rules definition of a peer.
• Current CPR and First Aid certifications (or obtain within 3 months of hiring).

Responsibilities

• Provide crisis assessment and intervention as part of BestCare’s mobile crisis response.
• Provide immediate mobile response to individuals in mental health crises.
• Develop safety plans and assess risk factors for harm to self or others.
• Coordinate with law enforcement as needed for safety.
• Document care in EHR and maintain records per agency policy.
• Collaborate with Peer team and community partners to link to services.

Skills

Crisis assessment

Risk assessment

Interagency coordination

Education

Master’s Degree in behavioral health

QMHP-C or LPC/LCSW or equivalent certification

Job description

Description

The Mobile Crisis Counselor is responsible for responding to crisis calls with the Mobile Crisis Peer, assessing the situation to determine client service needs, eligibility, and appropriateness of services, and making referrals or coordinating with other agencies to obtain services for clients and their families as necessary. In addition, this position provides guidance and direction to the designated Peer team member in alignment with BestCare policies and procedures, all regulations, and best practices.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Master’s Degree in accepted behavioral health field
• Must meet the Oregon Administrative Rules definition of a peer: “Any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.”
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• QMHP-C or LPC/LCSW required, or registration for QMHP-R or PCA/CSWA within 1 week of hire and ability/commitment to obtain within 6 months or 2 years, respectively
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations), and must have a reliable vehicle with adequate insurance to travel as needed.
• Current CPR and First Aid certifications (or obtain within 3 months of hiring)

PREFERRED:

• Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS:

1. 1. Provides crisis and risk assessment and intervention services in support of BestCare’s mobile crisis response, including after hours;
2. 2. Provides immediate mobile response to individuals experiencing mental health crises within the County. Calls may come from a variety of different sources including the hospital, jail, police, or other community partners;
3. 3. Gathers information necessary to identify and assess risk factors for harm to self or others in the context of the client's current psycho-social state via interview with client and with consideration given to collateral information; makes recommendations for safety planning or higher level of care needs;
4. 4. Assesses for personal safety in the environment and requests law enforcement support as appropriate;
5. 5. Provides direction to the Peer team member in completing comprehensive safety plans for each client;
6. 6. Provides assessment, recommendations, and case consultation to treatment providers and emergency department as appropriate;
7. 7. Provides information and facilitates linkage to mental health treatment and other social services;
8. 8. Operates in a sometimes ambiguous and frequently changing work environment;
9. 9. Respects client rights and responsibilities and demonstrates professional boundaries and ethics;
10. 10. Adheres to mandatory abuse reporting laws, 42 CFR, and HIPAA requirements;
11. 11. Documents and maintains electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Completes documentation within agency stated timelines.
12. 12. Reviews/approves all crisis documentation completed by the Peer team member;
13. 13. Collaborates effectively with other team members and community partners;
14. 14. Provides case consultation and stays in communication with other MH providers;
15. 15. Completes appropriate follow-up with clients as required;
16. 16. Assists in completing referrals, as necessary, to respite or other higher levels of care;
17. 17. Acts as a role model to clients to inspire hope and share life experiences as appropriate;
18. 18. Telephones contacts, which include talking with clients who need support and are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions;
19. 19. Identifies person’s abilities, strengths and assets and assists them to recognize and use them.
20. 20. Other related duties as assigned.