Assistant Operations Manager

Palisociety; Laguna Beach (CA); Presencial; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive medical, dental, vision, &

life insurance, plus 401(k)

Paid time off, holiday & sick pay

Employee discounts across portfolio

Descripción de la vacante

Palisociety is seeking an Assistant Operations Manager for Le Petit Pali Laguna Beach to lead Front Desk, Guest Services, and F&B operations. You will partner with the General Manager to ensure brand standards, drive guest satisfaction, and manage daily financials.

The role requires hands-on leadership, strong communication, and the ability to train and supervise multiple departments. This on-site position offers growth within a growing hotel group.

Formación

• Minimum 3 years in a hotel leadership role, Front Desk leadership required.
• Strong knowledge of hotel and Food & Beverage operations with supervisory experience.
• Financial acumen including labor management, cost control, and budget oversight.
• Excellent communication, organizational and problem-solving skills.
• Guest-service oriented with a proactive leadership style.
• Flexible schedule, including weekends and holidays.

Responsabilidades

• Oversee daily hotel operations across Front Desk, Guest Services, and Food & Beverage, ensuring alignment with brand standards and SOPs.
• Provide hands-on coverage, including Front Desk shifts and visible F&B floor presence, as business demands.
• Lead service recovery efforts and resolve guest concerns promptly and professionally, monitoring online feedback and reviews.
• Support hiring, training, scheduling, and performance management across Front Desk, F&B, Housekeeping, and Engineering.
• Manage departmental budgets, labor scheduling, and cost controls, ensuring costs stay within budgeted goals.
• Assist with on-site event execution, vendor management, and procurement of operating supplies.
• Handle administrative operations, including reservations, payroll and timecards, comps, POS, and weekly reporting.
• Participate in the Safety Committee and respond to audit findings to drive continuous improvement.

Conocimientos

Front Desk Leadership

Hotel/F&B Operations

Budget & Cost Control

Labor Management

Communication & Organization

Guest Service Leadership

Flexible Schedule

Descripción del empleo

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI LAGUNA:

Perched on Laguna Beach's famed Coast Highway at the southern end of the town's winding oceanside route, Le Petit Pali Laguna Beach is a two-story hideaway with 41 king and suite rooms, an intimate guest lobby and bar, and a sparkling pool area nestled among soaring palm trees, all just steps from Treasure Island Beach and Goff Cove, two of the area's most revered beachfront destinations.

POSITION PROFILE:

The Assistant Operations Manager keeps Le Petit Pali Laguna running smoothly across Front Desk, Guest Services, and Food & Beverage, providing hands-on leadership, administrative oversight, and guest service excellence. You'll partner closely with the General Manager and department leaders to make sure financial performance, service standards, and brand expectations are executed at a high level, every shift.

THE TASK AT HAND:

• Oversee daily hotel operations across Front Desk, Guest Services, and Food & Beverage, ensuring alignment with brand standards and SOPs.

• Provide hands‑on coverage, including Front Desk shifts and visible F&B floor presence, as business demands.

• Lead service recovery efforts and resolve guest concerns promptly and professionally, monitoring online feedback and reviews.

• Support hiring, training, scheduling, and performance management across Front Desk, F&B, Housekeeping, and Engineering.

• Manage departmental budgets, labor scheduling, and cost controls, ensuring costs stay within budgeted goals.

• Assist with on‑site event execution, vendor management, and procurement of operating supplies.

• Handle administrative operations, including reservations, payroll and timecards, comps, POS, and weekly reporting.

• Participate in the Safety Committee and respond to audit findings to drive continuous improvement.

WHAT WE'RE LOOKING FOR:

Required

• Minimum 3 years in a hotel leadership role; Front Desk leadership required.

• Strong knowledge of hotel and Food & Beverage operations, with prior supervisory or management experience.

• Financial acumen, including labor management, cost control, and budget oversight.

• Strong communication, organizational, and problem‑solving skills; sound decision‑making in a fast‑paced environment.

• Guest‑service oriented with a proactive, hands‑on leadership style.

• Flexible schedule, including weekends and holidays.

Physical

• Ability to stand or walk a minimum of 8 hours, with mobility for prolonged standing, walking, bending, and lifting up to 40 lbs.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).