Regional Director of Operations

FCS Security Services, Inc.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

FCS Security Services, Inc. is seeking a Regional Director of Operations in Dallas, Texas. This role is crucial for managing all aspects of the assigned region, including the performance and development of employees.

The ideal candidate will have a Bachelor's degree or equivalent experience in a similar role, strong leadership skills, and a background in operations within a data center environment. Responsibilities include overseeing personnel training, budget management, and fostering client relationships.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in operations and security in data centers.
• Strong leadership and communication skills.

Responsibilities

• Oversees coaching and development of personnel.
• Achieves budget targets for overtime and recruitment.
• Conducts performance reviews and sets objectives.
• Maintains client relationships and manages quality assurance.
• Implements processes to improve regional success.

Skills

Coaching and development

Budget management

Performance reviews

Client relationship management

Business development

Education

Bachelor's degree or 5+ years of experience

Tools

Microsoft Office Suite

Win Team software

Job description

The Regional Director of Operations is responsible for all assigned aspects of the assigned region and its employees and clients.

Primary Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Oversees all coaching and development of assigned personnel to include Officers, Account/PM Managers, Supervisors, Trainers, and back-office staff personnel
• Accountable for achieving budget targets for overtime, turnover, and recruitment
• Responsible for setting annual objectives and reviewing and conducting all personnel performance reviews with assigned personnel
• Communicates and works closely with Senior Executives within the corporate office to meet and exceed company and client expectations
• Contributes to the company overall strategies, budgeting process, and execution of goals and objectives
• Develops and strengthens meaningful relationships with clients
• Conducts regular quality assurance checks with clients and addresses concerns promptly and efficiently
• Responsible for growing the FCS brand and business development
• Accountable for promoting positive morale and overall satisfaction of both employees and clients
• Develops, implements, and promotes processes and procedures to improve overall success of region
• Holds regular meetings and communicates company expectations, updates, and recognizes success within Manager and Supervisor personnel
• Utilizes Win Team regularly to analyze reports for scheduling, turnover, invoicing, and compliance

Knowledge, Skills, and Abilities

Minimum Requirements

• Education: Bachelors degree or 5+ years of experience in similar role
• Experience working in a data center, with an understanding on operations and security needs.

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED

• Microsoft Office Suite
• Word
• Excel
• PowerPoint