Regional Director Of Operations

Hero Practice Services; Baltimore (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking a Regional Director of Operations to lead pediatric dental, vision, and orthodontic practices. This role involves strategic oversight, financial management, and team leadership across the Washington DC and Baltimore Metro areas. The ideal candidate will have extensive experience in managing large teams, driving performance through KPIs, and fostering a patient-first philosophy. With a focus on community service and operational excellence, this position offers a unique opportunity to make a significant impact in the healthcare sector while ensuring high-quality services for underserved children.

Qualifications

• 10+ years of experience leading large teams and strategic initiatives.
• Experience managing P&L statements and understanding KPIs.

Responsibilities

• Ensure practices meet financial targets and manage budgets effectively.
• Develop and lead regional teams to achieve organizational goals.

Skills

Team Leadership

Strategic Planning

Financial Management

Communication Skills

Employee Engagement

Education

Bachelor's Degree

Job description

Job Details

Description

Job Title: Regional Director of Operations

Location: Washington DC + Baltimore Metro areas

Pay Range: $100K-$130K with bonus potential

FLSA Status: Exempt

Position Overview

Hero Practice Services in Washington DC and Baltimore is currently seeking a Regional Director of Operations to achieve financial, patient, and organizational goals by effectively leading managers within pediatric dental, vision, and orthodontic practices in your region. This position will report to the Vice President of Operations and includes up to 60% regional travel.

This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice.

Job Responsibilities

• Ensure practice is performing on key growth drivers, including having sufficient staff in place, effectively managing an annual budget, and meeting account financial goals including gross profit, overtime, and payroll accuracy
• Ensure practices meet or exceed established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to hiring, scheduling, training, and documentation
• Develop and lead a regional team to implement strategies to achieve organizational goals
• Assess employee engagement and implement plans to improve development and retention among our teammates
• Mentor, coach, and assist all Operations Managers, sharing best practices, and maintaining regular contact with senior leadership to discuss strategic direction, outcomes, and methods for increasing value to the communities we serve
• Model patient-first philosophy, ensuring Hero is viewed as the leading dental, vision, and orthodontic provider within the community
• Develop and implement regional training programs and curricula that assist in driving company performance, teammate development, and company compliance
• Identify and execute business optimization opportunities across the region
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor's degree in a related field
• At least 10 years of experience leading large teams and strategic initiatives
• At least five years of managing a P&L statement
• Demonstrated management experience and growth within an organization
• Ability to read, understand, and discern Key Performance Indicators to drive business performance
• Ability to influence other team members to maximize their abilities
• Excellent verbal and written communication skills

In addition to the job description, you will be asked to perform other duties that support the business and our mission.