Regional Director of Field Services

Technical Safety Services LLC; Morrisville (NC); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Training and development opportunities

Medical, dental, and vision coverage

401(k) with company match

Life insurance and disability coverage

Generous PTO and holidays

Equity in compensation

Job summary

Technical Safety Services LLC seeks a Regional Operations Leader to own and drive profitability for the Raleigh, NC region. You will set strategy, lead field service delivery, and build a high-performing leadership team across multiple locations.

You will partner with Sales, Finance, HR, and technical teams to translate business priorities into results, improve margins, and ensure safety and quality across services.

Qualifications

• 8+ years of progressive operations or business leadership experience, preferably in field services or a related service business.
• Proven track record of growing revenue and profitability with direct ownership of a $20M+ P&L.
• 5+ years of people leadership across multiple locations.
• Strong financial and commercial judgment, translating strategy into actionable plans.
• Ability to develop leaders, hold teams accountable, and build customer relationships.

Responsibilities

• Own and manage the region's $20M+ P&L, delivering revenue and profit targets.
• Build regional operating plan, budget, and forecasts aligned to growth.
• Use data to identify gaps, improve margins, and present results to leadership.
• Partner with Sales to expand customer relationships and pricing within guidelines.
• Direct field service delivery, ensuring safe, timely testing and certification services.

Skills

Operations leadership

P&L ownership

Budgeting & forecasting

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree in Business Administration, Finance, Operations Management, or related field

Job description

How You'll Shape Our Success

Lead a regional field service business with $20 million or more in annual revenue and full profit and loss (P&L) ownership. You'll set the regional strategy, deliver profitable growth, and develop leaders who can scale the business while maintaining the safety, quality, and customer service our customers rely on.

Your Day to Day Environment

This full-time role is based onsite in our Raleigh, North Carolina office. You'll lead operations across assigned locations and partner with the General Manager, regional leaders, Sales, Finance, Human Resources, and technical teams to turn business priorities into results.

What You'll Take Ownership Of

• Own and successfully manage the region's $20M+ P&L, delivering revenue, gross profit, operating profit, and expense targets.
• Build and execute the regional operating plan, budget, and forecasts; align staffing, capacity, and investments with growth priorities.
• Use financial and operational data to identify performance gaps, improve margins, and hold leaders accountable for corrective actions. Present results, risks, and recommendations to the General Manager.
• Partner with Sales to expand customer relationships and identify new opportunities. Oversee pricing, contracts, and proposals within company guidelines to support profitable growth.
• Direct field service delivery across assigned locations, ensuring safe, accurate, and timely testing, certification, and related services. Resolve significant customer issues and protect retention.
• Improve technician utilization, revenue per technician, scheduling, and on-time delivery. Coordinate resources across offices for large projects and changing demand.
• Partner with technical and quality leaders on training, certifications, compliance, and reducing rework. Standardize effective workflows across the region.
• Build and coach a strong management team. Set expectations, provide performance feedback, and develop succession plans and future leaders.
• Partner with HR and Talent Acquisition on workforce planning, hiring, retention, and employee engagement.
• Oversee regional facilities, fleet, equipment, and capital requests. Partner with Finance on billing timeliness, collections, and working capital.
• Lead regional execution of company initiatives and continuous improvement efforts; perform other duties as assigned.

Perks, Pay, and Benefits

• The base salary range for this full-time role is $130,000 - $190,000 annually, with a15% target bonus for meeting or exceeding performance goals, and equity.
  • Our ranges are set by role, level, and location. Within that range, your pay will reflect your skills, experience, and education or training. Your recruiter can discuss compensation details during the hiring process.
• Training and ongoing development opportunities.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Life insurance plus short- and long-term disability coverage.
• Generous PTO and 10 company-paid holidays.

Your Journey With Us

• Recruiter screen.
• Interview with the Hiring Manager
• Business case study and presentation
• Conditional offer.
• Background check and MVR review, as applicable.
• Start your career with TSS.

What You'll Bring

• 8+ years of progressive operations or business leadership experience, preferably in field services, technical services, or a related service business.
• A proven track record of growing revenue and profitability in a field services business, with direct ownership of a $20M+ P&L and demonstrated success in budgeting, forecasting, and margin improvement.
• 5+ years of people leadership experience, including leading managers and developing teams across multiple locations.
• Strong financial and commercial judgment, with the ability to translate strategy into practical operating plans and measurable results.
• The ability to develop leaders, hold teams accountable, and build effective relationships with customers and cross-functional partners.
• Strong analytical, communication, presentation, and negotiation skills; proficiency with Microsoft Office and business systems used to manage performance.
• A bachelor's degree in Business Administration, Finance, Operations Management, or a related field; a graduate degree is preferred. A combination of education, training, and related experience may meet requirements.

Meet TSS

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting life sciences, healthcare, and research organizations. Our customers do work that improves and saves lives, and we help keep the equipment and environments they rely on safe, accurate, and compliant.

We test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. As we grow, we're looking for people who want to help our teams and customers succeed.

TSS is a passionate equal opportunity employer and celebrates diversity.