Field Service Manager

Technical Safety Services LLC; Baltimore (MD); Sur place; USD 81 000 - 104 000; Plein temps

Avantages offerts par ce poste

Training & development

Medical, dental, vision

401(k) with company match

Life insurance

PTO & holidays

Résumé du poste

Technical Safety Services LLC is seeking a Field Service Manager to lead a team of technicians delivering testing, certification, and calibration at customer facilities across life sciences, hospitals, and research centers. You will oversee daily field operations, support your team's development, and ensure high-quality service while aligning with regional goals.

Work closely with scheduling, operations, and training to optimize workflows, monitor KPIs, and drive growth.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• At least two years of testing and certification experience with biological safety cabinets, fume hoods, or cleanroom environments.
• At least two years of leadership experience including responsibility for profit and loss (P&L) and KPIs.
• Experience managing people.
• Strong customer service and relationship-building skills.
• Ability to coach a team, establish clear expectations, and achieve business goals.

Responsabilités

• Lead, coach, and develop field service technicians across your assigned geography and service offerings.
• Manage day-to-day field operations, balancing technician productivity, service quality, and customer needs.
• Partner with regional leadership to achieve financial targets, monitor key performance indicators, and support regional growth.
• Coordinate with senior technical staff and the training department to identify training needs and support technician development.
• Work with operations and scheduling teams to improve scheduling efficiency and address logistical challenges.
• Support performance management through clear expectations, regular feedback, and accountability.
• Help resolve customer concerns and technical or equipment issues.
• Perform testing, certification, environmental monitoring, calibration, and related services at customer facilities as needed.
• Collaborate with other department managers and corporate shared services to support regional operations.
• Perform other duties as assigned.

Connaissances

People leadership

Customer service

Communication

Coaching

Cross-functional collaboration

Formation

High school diploma

Bachelor’s degree preferred

Outils

Microsoft Office

Description du poste

How You'll Shape Our Success

As a Field Service Manager at Technical Safety Services (TSS), you’ll lead a team of technicians who help keep critical laboratory and healthcare environments safe and compliant. You’ll oversee daily field operations, support your team’s development, and ensure customers receive reliable, high-quality service.

Working closely with regional leadership, you’ll help your region meet its productivity, financial, and growth goals while building strong relationships with employees and customers.

Your Day to Day Environment

You’ll manage field service personnel supporting customers across your assigned territory, including life sciences companies, hospitals, pharmacies, and research institutions. Your work will combine team leadership and operational coordination with hands‑on technical services at customer facilities.

You’ll partner with scheduling, operations, and training teams to support efficient workflows, resolve service challenges, and ensure technicians have the skills and resources to succeed.

What You'll Take Ownership Of

• Lead, coach, and develop field service technicians across your assigned geography and service offerings.
• Manage day-to-day field operations, balancing technician productivity, service quality, and customer needs.
• Partner with regional leadership to achieve financial targets, monitor key performance indicators, and support regional growth.
• Coordinate with senior technical staff and the training department to identify training needs and support technician development.
• Work with operations and scheduling teams to improve scheduling efficiency and address logistical challenges.
• Support performance management through clear expectations, regular feedback, and accountability.
• Help resolve customer concerns and technical or equipment issues.
• Perform testing, certification, environmental monitoring, calibration, and related services at customer facilities as needed.
• Collaborate with other department managers and corporate shared services to support regional operations.
• Perform other duties as assigned.

Perks, Pay, and Benefits

Salary range: $81,000–$104,000 annually

Salary will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with industry data.

• Jumpstart your career with training and ongoing development opportunities
• Enjoy comprehensive medical, dental, and vision coverage
• Grow your future with a 401(k) and company match
• Feel supported with life insurance plus short and long term disability
• Generous PTO and 10 company paid holidays

Your Journey With Us

• Recruiter Screen
• Interview with the Hiring Manager (Occasionally onsite for some roles)
• Conditional Offer
• Background Check
• Start your new career!

What You’ll Bring

• High school diploma required; a bachelor’s degree in a related field is preferred.
• At least two years of testing and certification experience with biological safety cabinets, fume hoods, or cleanroom environments.
• At least two years of relevant business leadership experience, including responsibility for profit and loss (P&L) and key performance indicators (KPIs).
• Previous experience managing people.
• A combination of education, training, and related experience may meet these requirements.
• Strong customer service and relationship-building skills.
• Demonstrated leadership, business, and management capabilities.
• Ability to coach a team, establish clear expectations, and achieve business goals.
• Strong interpersonal skills and the ability to collaborate with customers and cross-functional teams.
• Clear verbal and written communication, including the ability to provide open, constructive feedback.
• Proficiency with Microsoft Office applications.

Equivalent combinations of education, training, or hands‑on experience are welcome. If you don’t check every box but are motivated, reliable, and ready to learn.

Meet TSS

Technical Safety Services is a leading laboratory service provider with locations across the United States. We support life sciences and healthcare companies, research institutions, and other organizations whose work helps improve the human condition.

Our teams provide testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. By helping ensure this equipment operates properly, we support the safety, accuracy, and compliance our customers depend on.

As we grow, we’re looking for people who take pride in their work and want to contribute to the success of our customers and teams.

TSS is an equal opportunity employer and celebrates diversity. Interested in the role but unsure whether your background aligns? We welcome the opportunity to connect.