Regional Director - Multi-Unit Airport Retail (Northeast Region)

Paradies Lagardère; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Paradies Lagardère seeks a Regional Director to partner with General Managers, driving platform teams to deliver sales, execute goals, and grow regional platforms. This leader will be the primary liaison to airport leaders, championing a first-class customer experience and aligning with corporate offices.

The role requires multi-unit retail leadership, strategic planning, budgeting, and talent development to ensure exceptional results and continued growth across the region.

Qualifications

• 5-7 years of multi-unit, high volume retail leadership experience.
• Experience translating industry knowledge into competitive advantage.
• Proven ability to develop and engage teams at various levels.
• Knowledge of budgeting and retail operations processes.
• Strong written, oral and interpersonal communication skills.
• Ability to present ideas clearly in business-friendly language.

Responsibilities

• Lead airport platform teams to drive sales and meet regional goals.
• Collaborate with partners to create and execute short and long-term strategies for the region.
• Own P&L for the region and drive gross margin dollars and profit.
• Coach and develop talent through training and succession planning.
• Coordinate resources and budgets to meet regional objectives.

Skills

Leadership

Strategic planning

Budgeting

Team development

Communication

Customer focus

Job description

The Regional Director will work with his/her General Managers to ensure platform teams drive sales, execute against goals and further the growth of their platforms. They will assist us in continuing to deliver PR (Performance & Relationships) a differentiator for Paradies Lagardère that leads to strong results. This position serves as a point of contact for airport leaders and acts as a voice of the platforms for members of the corporate offices.

Essential Responsibilities

• Act as a leader in the airport community
• Collaborate with business partners to create and drive short and long-term strategies for the region
• Drive and lead actions that deliver sales growth
• Execute sales and growth strategy
• Reinforce and coach behaviors that drive an exceptional and authentic experience for the customer and associates (First Class Service)
• Understand and serve the requirements of the airport relationship and DBE partners
• Inspire regional team to meet business objectives and goals
• Ensure team is engaged, connecting with the customer and delivering results
• Model great communication, relationship building and leadership skills
• Coordinate with all business partners and allocate resources to drive business and meet goals
• Partner with Regional HR Manager to ensure all talent and people goals are achieved
• Develop talent - via coaching, training and development – to grow within the organization
• Create actionable succession plans and career path strategies for team
• Ensure team understands and executes merchandising vision and standards (CALM)
• Proactively partner with the Platform and members of the Support Center Merchandising team to ensure team is knowledgeable, has tools and can make decisions to drive their business
• Ensure the regional team has the right tools to make decisions to drive their business and meet goals
• Evolve productivity through best practices and continuous learning
• Resolve escalated issues, review trends and strategies to drive continuous improvement
• Control and manage regional expenses (payroll, travel, etc.)
• Work with LP to ensure low shrink and LP best practices are in place
• Own P&L for the region
• Drive gross margin dollars and profit
• Analyze business performance patterns and determine needed actions
• Manage budget effectively

Experience

5-7 years of multi-unit, high volume, highly complex business experience. Multi-unit retail experience preferred

• Proven ability to drive results and create short and long-term business strategies
• Has the ability to translate industry knowledge into a competitive advantage for Paradies Lagardère
• Proven leadership experience, with the ability to develop and engage teams at various levels
• Knowledge of business processes, management, budgeting and other retail operations
• Demonstrated ability to resolve complex business problems
• Excellent written, oral and interpersonal communication skills
• Ability to present ideas in business-friendly and user-friendly language
• Highly motivated and attentive to detail
• Effectively prioritize and execute tasks in a high-pressure environment
• Extensive experience working in a team-oriented, collaborative environment

Key Leadership Competencies

• Customer Focus
• Drives Results
• Communicates Effectively
• Instills Trust
• Action Oriented
• Ensures Accountability
• Develops Talent

Schedule Requirements

• Frequent travel required
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Physical Requirements

• Ability to lift and carry 30 lbs
• Ability to climb a ladder

The physical demands described here are representative of those that must be associated to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. External and internal applicants as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis. Must be able to travel overnight.