Assistant General Manager -Retail

Paradies Na; Tampa (FL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) Program

401(k) matching

Paid time off

Vision insurance

Job summary

Paradies Lagardère is seeking a Store Manager in the Tampa area to lead a dynamic retail team in an airport concession environment. You will ensure brand standards, coach staff, and drive guest satisfaction and sales performance.

The role requires leadership experience, strong communication in English, and the ability to manage merchandise, schedules, and operations in a fast-paced setting. A bachelor’s degree is preferred and a passion for guests is essential.

Qualifications

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment.
• Strong guest service mindset and the ability to communicate effectively in English.
• Experience supervising teams, scheduling, coaching, and performance reviews.

Responsibilities

• Ensure store merchandising standards are consistently executed per company guidelines.
• Lead and develop a professional team to achieve sales goals while monitoring performance metrics.
• Build relationships with airport management, brand partners, and internal teams to drive sales and customer satisfaction.
• Investigate guest issues and resolve with timely actions and escalation as needed.
• Oversee hiring, training, scheduling, and HR related duties.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Cash handling

Microsoft Office

Team management

Education

Bachelor’s degree

High school diploma

Job description

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail environment that is diverse and inclusive. Opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

• Medical Benefits
• Company Paid Time Off
• Paid Holidays
• 401K Program
• Associate recognition Programs
• Merchandise and dining discounts
• Transportation and parking space assistance

How You can Make a Difference

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must have a passion for the guest!
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments, as necessary.
• Ensure positive guest service in all areas. Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Drive top line sales and profitability.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

Position Qualifications:

• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational
  policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales,
  expenses, inventory control, and payroll while monitoring overall P&L results and formulating
  actions plan as needed.
• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals
  while adhering to company performance metrics, implementing promotional programs, and
  coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support
  Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on-going coaching and
  counseling
• Perform all basic human resource functions including interviewing, succession planning, training,
  scheduling, and performance reviews
• Other duties as assigned

Education:
Bachelor’s degree and high school diploma or equivalency required

Experience:
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable
Department of Transportation requirements

Physical Requirement
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods,
bending, reaching, climbing a ladder, and walking long distances

Working Environment
Indicate if normal office environment or if exposed to any hazards. Education:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

• Must have Store Manager Experience

Shift:

Experience:

Day Shift (Required)

Night Shift (Required)

GREAT OPPORTUNITY FOR GROWTH!!!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.