Retail Flagship General Manager (DFW Airport)

Paradies Lagardère; Dallas (TX); Presencial; USD 65.000 - 110.000; Tempo integral

Resumo da vaga

Paradies Lagardère at DFW Airport is seeking an on-site Operations Manager to oversee 19 retail stores. The role directs store activities, improves customer service, and drives sales and profitability with strong leadership.

You will manage budgets, set aggressive goals, and collaborate with partners and officials to elevate the airport retail program. The candidate should have a Bachelor’s degree, extensive retail management experience, and proven ability to lead teams, coordinate

Qualificações

• Bachelor’s degree or equivalent work experience.
• Proficient in Microsoft Office, advanced Excel for data analysis and decision-making.
• 5 years of merchandising, operations, and personnel experience as a retail manager in department or specialty stores.
• Ability to work in a team and adapt to a 7/365 work environment.
• Excellent customer service and communication skills.

Responsabilidades

• Plan, develop and implement store policies and goals.
• Set pricing policies to support profitability of store operations.
• Coordinate activities of stores to achieve efficiency and economy.
• Coordinate promotions and merchandise displays; lead staff in displays.
• Supervise sales staff, inventory checks, cash reconciliation, and daily records.
• Order merchandise and manage replenishment.
• Ensure compliance with security, sales and record-keeping procedures.
• Promote products to develop new markets and increase market share.
• Review budgets and allocate operating funds.
• Communicate with corporate and adjust programs as needed.
• Prepare directives for divisions and departments.
• Promote the organization to industry and airport officials.
• Handle customer complaints and inquiries.
• Foster a positive work environment and provide timely evaluations.
• Hire from within to strengthen location leadership.

Conhecimentos

Team leadership

Store operations

Customer service

Merchandising

P&L management

Formação

Bachelor's degree

Ferramentas

Microsoft Excel

MS Office

Descrição da vaga

This is an on-site position in the DFW Airport overseeing 19 retail stores.

The ideal candidate will plan, direct, or coordinate the operations of all stores and shops within a specific location. Directs activities to optimize customer service and improves efficiency of operations to grow sales and maximize profits. Maintains an environment of first-class customer service and unsurpassed airport retail excellence. Provides ongoing communication, fully engages staff, and creates collaborative team environment. Leads by example, and is committed to promoting employee development, building bench strength, and closing critical skill gaps to improve performance. Builds and maintains meaningful relationships with partners, and airport and industry officials to enhance the company’s influence and presence within the area. Manages budget and P&L for location and sets aggressive goals to achieve business objectives.

POSITION REQUIREMENTS:

• Core job functions consist of team leadership, store operations, customer service, product merchandising, relationship management, and business execution.

Job Description

DUTIES AND RESPONSIBILITIES:

• Plans, develops and implements organizational policies and goals.
• Formulates pricing policies on merchandise according to requirements for the profitability of store operations.
• Coordinates the activities of the stores and/or departments to obtain efficiency and economy of the total operations.
• Coordinates sales promotion activities and prepares or directs workers in preparing the merchandise displays.
• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing the daily record of transactions for corporate, or performs work of subordinates as needed.
• Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand.
• Ensures compliance of employees with established security, sales and record-keeping procedures and practices.
• Directs and coordinates the promotion of products manufactured to develop new markets, increase market share, and obtain a competitive position in the industry.
• Analyzes each division’s or department’s budget requests to identify areas in which reductions can be made, and allocates the operating budget.
• Confers with corporate administrative personnel and reviews activity, operating and sales reports to determine what changes in programs or operations are required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Promotes the organization to the industry, trade associations, and local airport officials.
• Resolves customer’s complaints and inquiries.
• Promotes and manages a positive and productive work environment working with the management team to provide clear communications and fair and timely evaluations of all staff.
• Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overall.

Qualifications

POSITION QUALIFICATIONS:

• Bachelor’s Degree, College Diploma, or equivalent work experience.
• Proficient in Microsoft Office Suite, with advanced skills in Excel to support data analysis and operational decision-making.
• Five (5) years’ merchandising, operations, and personnel experience as a retail manager in either a department store or specialty/gift store with a full understanding of First-Class Customer Service.
• Ability to manage in a team environment.
• Ability to work flexible hours in a 7/365 work environment.
• Excellent customer service skills and an ability to communicate effectively.
• Self-starter and able to prioritize and manage various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Sound conflict management, decision making and critical thinking skills.
• Belief and support of The Paradies Lagardère Mission Statement and Core Values.

Additional Information

This job description is merely intended to describe the primary elements of the position. The Company reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This description does not constitute an employment contract of any kind.