Regional Director – Franchise Sales & Operations

Malone Workforce Solutions; Columbia (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Vacation and PTO accrual

Team-building events

Job summary

Malone Workforce Solutions seeks a Regional Director to lead the Baltimore-area flagship support center. This on-site role combines franchise support, sales leadership, operations management, and financial accountability to drive growth and profitability.

The role emphasizes leading a small team initially with growth potential, coaching field teams, strengthening relationships with Franchise Business Owners, and driving new business in a national brand context.

Qualifications

• Three+ years of management experience with responsibility for people and results.
• Proven experience leading sales and operations within a branch/region.
• Hands-on coaching of sales reps and managing measurable activity.
• Strong understanding of CRM systems, forecasting, and performance metrics.
• Experience with P&L management, budgeting, revenue growth or profitability is preferred.
• Ability to develop employees and build accountable teams.

Responsibilities

• Direct the daily sales, operational and financial performance of the regional center.
• Develop short- and long-term plans for revenue growth, profitability, staffing and priorities.
• Lead, coach and hold teams accountable for defined goals and metrics.
• Coach sales reps through ride-alongs, prospecting, cold calling, presentations and closing.
• Monitor CRM activity, pipelines, notes, follow-ups, forecasts and performance trackers.
• Review bids and proposals for profitability before presenting to customers.
• Oversee franchise sales, development and ongoing support for Franchise Business Owners.
• Partner with sales and operations to achieve growth and retention goals.
• Prepare budget forecasts and communicate trends to leadership.

Skills

Management

Sales leadership

Operations leadership

Coaching

CRM

P&L management

Education

Bachelor's degree

Tools

CRM systems

Job description

Regional Director – Franchise Sales & Operations

Columbia, Maryland | On-Site | Direct Hire

Lead the flagship Baltimore-area support center for a well-established, nationally recognized commercial-services and franchise organization with more than 35 years of consistent growth and success.

This is a highly visible, hands-on leadership opportunity combining franchise support, sales leadership, operational management, team development and financial accountability.

The Regional Director will lead the day-to-day performance and profitability of the regional support center while developing employees, supporting independent Franchise Business Owners, strengthening customer relationships and driving new business growth.

Franchise experience is highly desirable because of the unique business model and relationships this leader will manage. However, accomplished leaders from hospitality, commercial services, facilities services, field sales and other performance-driven service environments are also encouraged to apply.

Position Highlights

• Direct hire, full-time and on-site in Columbia, Maryland
• Monday–Friday, 8:00 a.m.–5:00 p.m.
• Occasional evening and weekend responsibilities based on business needs
• Base salary: $100,000–$120,000, based on experience
• Annual commission potential: approximately $20,000–$30,000-plus, paid monthly
• Year-end bonus potential: approximately $5,000–$10,000
• Total annual earning potential: approximately $125,000–$160,000-plus
• Medical, dental and vision insurance
• 401(k) with company match
• Vacation and PTO accrual
• Monthly Friday-afternoon team-building events
• Recognition-trip potential
• Limited travel, primarily for an annual conference and occasional training
• Lead approximately five direct reports initially, with anticipated growth to as many as 10
• Opportunity to lead a well-established flagship regional office within a respected national brand

What You Will Lead

• Direct the daily sales, operational and financial performance of the regional support center.
• Develop short- and long-term business plans to support revenue growth, profitability, staffing and organizational goals.
• Lead, coach and hold sales, operations and administrative employees accountable for clearly defined goals and performance metrics.
• Coach sales representatives through field ride-alongs, prospecting, cold calling, customer presentations and closing activity.
• Monitor CRM activity, sales pipelines, customer notes, follow-up tasks, forecasts and daily performance trackers.
• Review bids and proposals for accuracy, competitiveness and profitability before they are presented to prospective customers.
• Oversee activities related to franchise sales, development and ongoing Franchise Business Owner support. Build productive relationships with Franchise Business Owners and help them strengthen and grow their businesses.
• Partner with sales and operations employees to achieve new-account growth, customer satisfaction and account-retention goals.
• Prepare and communicate budget forecasts, business trends, personnel needs and operational priorities to executive leadership.

What We Are Looking For

• At least three years of successful management experience with responsibility for people, performance and business results.
• Proven experience leading both sales and operations within a branch, region, market, business unit or service organization.
• Hands‑on experience coaching sales representatives and managing measurable sales activity.
• Strong understanding of CRM systems, sales pipelines, forecasting and performance metrics.
• Experience with P&L management, budgeting, revenue growth or overall profitability is strongly preferred.
• Demonstrated ability to develop employees, address underperformance and build accountable teams.
• Experience managing customer relationships, service issues, retention and business growth.
• Strong presentation and interpersonal skills, including the ability to communicate effectively with employees, customers, prospects and independent business owners.
• Action‑oriented leadership style with the drive and follow‑through to achieve results.
• Bachelor’s degree OR an outstanding record of progressive professional achievement.
• Ability to work on‑site and remain visible and engaged with employees, customers and Franchise Business Owners.

Highly Desirable Experience

• Franchise operations, franchise development or Franchise Business Owner support
• Commercial cleaning, janitorial, facilities or building services
• Hospitality or hotel general management with full operational and financial responsibility
• Telecommunications, wireless, cable, satellite or other field‑sales organizations
• Security, restoration, pest control, landscaping, uniform services or other route‑based service businesses
• Regional business planning, budgeting, forecasting and P&L ownership
• Outside‑sales coaching, field ride‑alongs and new‑business development

Malone Workforce Solutions is an Equal Opportunity Employer.