Regional Director, Customer Experience Pathways

Year Up United; Chicago (IL); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Comprehensive healthcare options

401(k) match

Three weeks paid vacation

Job summary

Year Up United seeks a Deputy Director to lead program quality and operational excellence across the Mid-Atlantic and Midwest Region. This key role involves overseeing program delivery and ensuring student success while collaborating with various teams. The ideal candidate has 8–10 years of leadership experience in workforce development or education.

This position offers a salary range of $160,000 – $190,000 and includes comprehensive healthcare options, a 401(k) match, and paid vacation.

Qualifications

• 8–10 years of leadership experience managing senior leaders and cross-functional teams.
• Experience in workforce development, education, or nonprofit leadership.
• Strong understanding of labor market trends and employer engagement.

Responsibilities

• Oversee program quality and operational excellence across multiple regions.
• Shape and drive the success of Year Up United’s program strategy.
• Ensure alignment with organizational priorities and consistent execution.

Skills

Leadership

Program Management

Data Analysis

Stakeholder Engagement

Operational Excellence

Tools

Salesforce

Tableau

Job description

Year Up United seeks a Deputy Director to lead program quality and operational excellence across the Mid-Atlantic and Midwest Region. This key role involves overseeing program delivery and ensuring student success while collaborating with various teams. The ideal candidate has 8–10 years of leadership experience in workforce development or education.

This position offers a salary range of $160,000 – $190,000 and includes comprehensive healthcare options, a 401(k) match, and paid vacation.