Regional Digital Services Lead: Auto Training & Growth

NCM Associates; Town of Clifton Park (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

NCM Associates is seeking a Digital Services Specialist to manage performance and success across assigned Volvo retailer accounts in Clifton Park, NY. The role involves training dealership teams, optimizing business development operations, and ensuring alignment with Volvo Cars USA standards. The ideal candidate will have a bachelor's degree and at least 5 years of retail automotive experience, along with strong analytical and communication skills. Frequent travel is required for this position.

Qualifications

• Minimum of 5 years of retail automotive experience; Sales Manager experience preferred.
• Proven ability to lead, coach, and motivate teams to drive performance improvements.
• Strong problem-solving skills with experience in evaluating workflows.

Responsibilities

• Serve as the primary point of contact for assigned Volvo regions and dealership accounts.
• Train dealership teams on structured lead handling processes.
• Evaluate and optimize dealership BDC and call center operations.

Skills

Analytical skills

Communication skills

Project management

Coaching and mentoring

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

NCM Associates is seeking a Digital Services Specialist to manage performance and success across assigned Volvo retailer accounts in Clifton Park, NY. The role involves training dealership teams, optimizing business development operations, and ensuring alignment with Volvo Cars USA standards. The ideal candidate will have a bachelor's degree and at least 5 years of retail automotive experience, along with strong analytical and communication skills. Frequent travel is required for this position.