Regional Cybersecurity SaaS Account Manager

Openkrill; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Zimperium is seeking a high-energy Regional Account Manager to drive revenue in the U.S. territory through new logos and upsell opportunities with existing customers.

You will partner with product, operations and customer success to onboard clients, manage cross-functional integrations, and align product development with Zimperium's strategic goals. Location preference includes Texas and the Northeast; travel across time zones is expected.

Qualifications

• 5+ years of account-based management in SaaS or related technologies.
• Strong relationships with security-focused VARs within the region.
• Strong verbal and written communication, time management, organizational and presentation skills.
• Comfort with a fluid, fast-paced environment.
• Passion for problem solving with a roll-up-your-sleeves demeanor.
• Atlassian suite experience using Jira, Confluence, and others.
• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.

Responsibilities

• Develop an understanding of all Zimperium products and features.
• Plan, develop and report account metrics through software dashboards and other tooling.
• Maniacal focus on pipeline generation through identifying stakeholders in target accounts.
• Provide monthly updates to management outlining performance metrics for each account.
• Represent the client perspective in internal strategy meetings to consider customer impact.
• Escalate complex issues requiring coordination across departments or vendors.
• Create or update onboarding guides, FAQs, and how-to content with the support team.
• Cultivate strong relationships with customers and partners.
• Identify opportunities for growing an account with additional products and fulfill business processes to deliver them.
• Provide LOEs and SOWs as needed per account.
• Identify pain points in the customer experience and resolve issues at the account level.

Skills

ABM experience

VAR relationships

Communication

Adaptability

Problem solving

Documentation

MEDDPICC

SFDC hygiene

Tools

Jira

Confluence

Job description

Zimperium is seeking a high-energy Regional Account Manager to drive revenue in the U.S. territory through new logos and upsell opportunities with existing customers.

You will partner with product, operations and customer success to onboard clients, manage cross-functional integrations, and align product development with Zimperium's strategic goals. Location preference includes Texas and the Northeast; travel across time zones is expected.