Regional CX Performance & Enablement Lead

Avis Budget Group International; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Employee Discounts

EAP Program

Training & Development

Job summary

Avis Budget Group is hiring a Manager, CX Operations to lead the regional customer experience for the New York area. You will partner with Regional VPs, District Managers, and site teams to drive accountability and adoption of CX initiatives across locations.

The role requires 5+ years in CX or multi-unit operations, strong data analysis, and travel within the region. You will report to the Sr. Director, CX Operations Enablement and coach frontline leaders to raise performance metrics.

Qualifications

• Bachelor’s degree required in a related field.
• 5+ years in multi-unit operations or CX.
• Ability to influence field leaders without direct authority.
• Strong analytics using performance data.

Responsibilities

• Monitor regional CX performance and service standard compliance.
• Own regional visibility into NPS, Google Reviews, complaints, service recovery.
• Develop and execute performance improvement plans with field leaders.
• Address root causes with location teams to improve CX.
• Drive adoption of CX initiatives and best practices.
• Provide field feedback to refine programs and tools.
• Conduct location reviews and coach leaders on customer experience.
• Build customer-centric culture through regular presence and feedback.
• Ensure consistent execution of CX standards across locations.

Skills

Experience in multi-unit operations

Customer experience

Field performance management

Analytical skills

Problem-solving skills

Ability to influence without authority

Willingness to travel

Education

Bachelor's degree in Business/Operations/Customer Experience

Job description

Avis Budget Group is hiring a Manager, CX Operations to lead the regional customer experience for the New York area. You will partner with Regional VPs, District Managers, and site teams to drive accountability and adoption of CX initiatives across locations.

The role requires 5+ years in CX or multi-unit operations, strong data analysis, and travel within the region. You will report to the Sr. Director, CX Operations Enablement and coach frontline leaders to raise performance metrics.