Regional CX Enablement Lead — Coaching & Performance

avisbudget

New York (NY)

On-site

USD 80,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Employee discounts

Training program

EAP

Job summary

Avis Budget Group is seeking a Manager, CX Operations to lead the regional customer experience program, partnering with regional leaders to drive measurable improvements in CX across locations within the region.

The role requires strong field credibility, hands-on coaching, and the ability to hold frontline leaders accountable for CX outcomes. Travel within the region is expected, with a salary range provided by the company.

Qualifications

Bachelor's degree in Business, Operations, Customer Experience, or a related field.
5+ years of multi-unit operations, customer experience, or field performance management.

Responsibilities

Monitor and evaluate location-level CX performance and service standard compliance across the region.
Own regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.
Develop and execute performance improvement plans with field leaders to address root causes.
Drive adoption of CX initiatives, training, and best practices across the region.
Coach field leaders and conduct location reviews to drive consistent CX improvements.