Regional CX Performance & Enablement Lead

Avis Budget Group; South San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Job summary

Avis Budget Group, a global vehicle rental leader, seeks a Manager, CX Operations to lead customer experience improvements across a regional network. You will partner with Regional VPs, District Managers, and location teams to translate CX standards into on-the-ground action.

This role focuses on coaching frontline leaders, driving adoption of CX initiatives, and delivering measurable gains in NPS and service quality. Travel required within the region; report to Sr.

Qualifications

• Bachelor's degree in Business, Operations, Customer Experience, or a related field.
• 5+ years of experience in multi-unit operations, customer experience, or field performance management.
• Proven ability to influence and drive accountability with field leaders without direct authority.
• Strong analytical and problem-solving skills, with comfort using performance data to guide action.

Responsibilities

• Monitor and evaluate location-level CX performance and service standard compliance across the region.
• Own regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.
• Partner with field leaders to develop and execute performance improvement plans.
• Drive adoption of CX initiatives, technology, training, and best practices across the region.
• Coach field leaders on customer experience and service performance, building capability across the region.

Skills

Analytical skills

Problem solving

Influence without authority

Travel willingness

Education

Bachelor's degree in Business/Operations/Customer Experience or related field

Job description

Avis Budget Group, a global vehicle rental leader, seeks a Manager, CX Operations to lead customer experience improvements across a regional network. You will partner with Regional VPs, District Managers, and location teams to translate CX standards into on-the-ground action.

This role focuses on coaching frontline leaders, driving adoption of CX initiatives, and delivering measurable gains in NPS and service quality. Travel required within the region; report to Sr.