Regional CX Performance & Enablement Lead

Avis Budget Group; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Employee Discounts

Training & Growth

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Manager, CX Operations to lead regional customer experience improvements across its locations in the assigned region. You will translate enterprise CX standards into on-the-ground execution, partnering with Regional VPs, District Managers, and City Managers to drive accountability and adoption of CX initiatives.

The role emphasizes monitoring NPS and service recovery, coaching location teams, and delivering measurable CX performance gains within the region.

Qualifications

• Bachelor’s degree in Business, Operations, Customer Experience, or related field.
• 5+ years in multi-unit operations, customer experience or field performance management.
• Proven ability to influence and drive accountability with field leaders without direct authority.
• Strong analytical and problem-solving skills, with comfort using performance data to guide action.
• Willingness to travel extensively within the region.

Responsibilities

• Regional CX Performance Ownership: Monitor and evaluate location-level CX performance and service standard compliance across the region.
• Field Partnership & Performance Improvement: Partner with field leaders to develop and execute performance improvement plans.
• CX Initiative Adoption: Drive adoption of CX initiatives, training, and best practices across the region.
• Location Reviews & Coaching: Conduct location reviews to identify gaps and coach field leaders.

Skills

Analytical thinking

Problem solving

Influence without authority

Travel readiness

Education

Bachelor's degree in Business, Operations, Customer Experience, or related field

Job description

Avis Budget Group is seeking a Manager, CX Operations to lead regional customer experience improvements across its locations in the assigned region. You will translate enterprise CX standards into on-the-ground execution, partnering with Regional VPs, District Managers, and City Managers to drive accountability and adoption of CX initiatives.

The role emphasizes monitoring NPS and service recovery, coaching location teams, and delivering measurable CX performance gains within the region.