Regional Customer Support Specialist

Verida, Inc.; Gainesville (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Verida, Inc. in Gainesville, FL is seeking a Region Router Admin Support Worker to handle inbound/outbound calls, respond to member and facility emails, and place customer orders in the computer system.

The role requires basic reading, writing, arithmetic, strong written and spoken communication, and the ability to type at least 30–40 wpm with adequate speed. A flexible schedule is required and typing assessment will be conducted.

Qualifikationen

• Basic reading, writing, and arithmetic skills required.
• Professional verbal and written communication skills and the ability to type 40 wpm.
• Willingness to work a flexible schedule.

Aufgaben

• Handle inbound and outbound calls.
• Respond to member and facility email requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to the appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

Kenntnisse

Communication skills

Typing 40 wpm

Flexible schedule

Tools

Customer service software

Jobbeschreibung

Verida, Inc. in Gainesville, FL is seeking a Region Router Admin Support Worker to handle inbound/outbound calls, respond to member and facility emails, and place customer orders in the computer system.

The role requires basic reading, writing, arithmetic, strong written and spoken communication, and the ability to type at least 30–40 wpm with adequate speed. A flexible schedule is required and typing assessment will be conducted.