Regional Customer Success Leader – West Region

Butler Hospitality; San Francisco (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Unlimited PTO

401K with company match

Gym membership

Laptop and personal tech budget

Job summary

A growing hospitality tech firm is seeking a Regional Market Manager to lead a team across California. This role involves mentoring Customer Success Managers, developing best practices for customer retention, and leveraging data to enhance customer experiences. Ideal candidates will have experience in customer success and people management, combined with a passion for hospitality. The company offers a competitive salary, flexible work hours, and substantial growth opportunities, making it an exciting prospect for motivated individuals.

Qualifications

• 2+ years of people management experience with demonstrated performance-focused leadership.
• Prior experience in a senior-level Customer Success or Sales role is essential.
• Proven results in hyper-growth environments, particularly in hospitality or F&B.

Responsibilities

• Manage and develop a team of Customer Success Managers in Western US.
• Create SOPs and best practices to enhance customer retention.
• Drive strategic initiatives to improve product adoption and customer satisfaction.

Skills

People management

Customer relationship building

Data-driven decision making

Communication skills

Tools

Salesforce

Tableau

Job description

A growing hospitality tech firm is seeking a Regional Market Manager to lead a team across California. This role involves mentoring Customer Success Managers, developing best practices for customer retention, and leveraging data to enhance customer experiences. Ideal candidates will have experience in customer success and people management, combined with a passion for hospitality. The company offers a competitive salary, flexible work hours, and substantial growth opportunities, making it an exciting prospect for motivated individuals.